Where can design thinking be applied?
15 July 2022
When dealing with complicated challenges when we don’t fully grasp the problem domain or have a solid solution, Design Thinking is a great strategy and mindset. This is why an exploratory process like Design Thinking is perfect for tackling complicated challenges. Complex issues are frequently linked to human behavior, emotions, and habits. They are also related to rapid development and change (new technologies, changing cultures, etc.). But don’t confuse complicated problems with complex ones! For example, heart surgery is a difficult task that requires a true expert to do the procedure according to best practices and high standards. Complex tasks work in the opposite direction! There isn’t a tried-and-true method for resolving the problem. This is why complicated solving problems entails creating and performing experiments, learning from the findings, and arriving at a satisfactory solution. We conduct such experiments in Design Thinking by creating prototypes to test our hypotheses with the user group. These tests are also a fantastic approach to ensure that you’re designing a solution for the user and not just for yourself.
I strongly advise you to read Ronald Heifetz’s accessible introduction to the Adaptive Leadership framework if you want to learn more about the distinction between complicated and complex situations and how to deal with them as a leader. The framework is unrelated to Design Thinking and focuses on leadership in a complex society. I understand the mindset and worldview that Design Thinking and other agile methodologies require are beneficial. When confronted with a human-centered problem Understanding the human elements of a problem and developing ideas based on that understanding is an integral part of the Design Thinking process. At best, we may create a solution based on the user’s existing behavior, needs, desires, and habits, allowing for easy adaptability.